Finally!!!!

This morning I got an email from my loan specialist (the one I had called and emailed) she thanked me for some info that I had faxed her. Still didn't answer any of my questions. So I sent her another email asking if she got my first email. And I got an "out of the office" reply. So she is going to be out of the office until Wednesday June 24th. Uuuggggg... she did leave an email addy of her boss and I was so tempted to complain about her customer service.. or lack there of. But since she hold my loan in her hands I figure I had to be civil so I emailed her boss and asked the same questions I had asked her about loan requirements... yep you guessed it... no response.

I did get some good news. My loan officer (the one that was out of town) did email me back and said that not to worry that my rate will remained lock and that she will investigate and get back to me. So at this moment that was what I worried about the most and it seems to be taken care of.

I have to say that I have been a customer of Bank of America for over 19 years and I have heard so many complaints but I have always enjoyed working with them... until now. They have some of the worse customer service, it would take 15 minutes of conversations with someone to clear up my questions and issues.. but getting that 15 minutes is next to impossible.

Gotta keep telling myself that this will be over soon and in the end will have a house..